Data Centre Customer Service Administrator

Role Overview

 Working within our Data Centre, we are seeking an enthusiastic and hardworking team player to join the existing team delivering our customer’s data requirements.

Duties include but are not restricted to:

 * Responding to and recording site based information from both internal and external engineers into company

databases.

* Monitoring of systems and projects.

* Liaison with and handling of customer queries.

* Analysis and interpretation of data.

*  Creation of project performance reports.

Flexible working hours within a 35 hour a week to work on a rotation basis covering

Monday to Friday 06:00 to 18:00.

Available to cover weekends and bank holidays 05:00-19:00.

Person specification:

The successful candidate must have excellent communication skills and the confidence to build relationships, the ideal candidate must have demonstrable organisational skills and relevant experience in a similar role, however full training will be given.

Attributes:

Well organized and self-motivated

Excellent attention to detail

Able to accurately follow procedures

Competent using Microsoft packages, specifically MS Excel

Flexible in approach to working hours