Business Support Manager

Purpose of the Job: The Business Support Manager will have overall responsibility for the day to day running of the office and administrative functions.

Key Responsibilities/Duties:

Oversee the day to day running of the office

Organise and prioritise workloads, delegating administrative duties to appropriate people within the  departments  during periods of annual leave / absence

Overseeing and managing the administrative team in the Contracts and Commercial departments

Manage and assist the Aftercare team with delivering the best service in the required timeframes and managing KPI’s.

Managing Sales Order Processing, Customer Care, Crane Bookings, Fleet and other adhoc duties

Checking, signing and returning customer order docs, matrix’s, T&C’s, final accounts, and minutes

Ensuring administrative input is accurate and updated

Assisting with IT requirements for the office/contracts

Dealing with general office enquiries and corresponding in a friendly and polite manner

Act as the escalation point for any issues with the department, including dealing with all customer complaints that come in.

Overseeing all health & safety for the office

Oversee the recruitment of new office staff, including induction

Completing regular 1 to 1’s with office staff and annual appraisals

Carrying out return to work meetings

Required skills:

People Management experience would be advantageous

Experience of Office Management

Proficient with Microsoft Office especially Excel

Highly organised with a willingness to take on responsibilities

Strong time management skills

Excellent communication and numeracy skills

Excellent attention to detail

Good inter-personal skills

Cost conscious

Passionate about our business and what we represent

Professional approach and strong work ethic

A team player, who is always up for a challenge, ready to adapt and get stuck in